Wednesday
September, 28

How To Cancel eBay Order?

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Many eBay users don’t know how to cancel eBay order before the item has shipped. eBay is an American multinational e-commerce company. This company mainly facilitates consumer-to-consumer and business-to-consumer sales. Here, buyers and sellers can easily cancel their orders on eBay. In today’s post, I will teach you how to cancel an eBay order in detail. The entire process of canceling orders on eBay is pretty simple and easy to understand. And is divided into two parts: buyer process and seller process. Without wasting much time, let’s dig into the actual procedure of how to cancel eBay order in brief.

How To Cancel eBay Order?

In this section, I will tell you how to cancel eBay order in detail. As a buyer, you get the authority to cancel your order within an hour and after an hour. Both procedures are slightly different. 

Let’s first check out how to cancel eBay order as a buyer within an hour.

  1. On a web browser, navigate to www.ebay.com.
  2. Now, log in to your eBay account using your eBay account details.
  3. You can even log in by using your Facebook or Google account.
  4. Navigate to the upper-right corner of your eBay homepage.
  5. Then, click on the My eBay button.
  6. From the drop-down menu, select Purchase History.
  7. This will show you a list of your recent eBay purchases.
  8. Here, locate the order you wish to cancel.
  9. Once done, click on the More Actions button located next to your selected order.
  10. From its drop-down list, select the Cancel Order option.
  11. Now, click on the Submit button to cancel this order.

Later on, eBay will send a cancelation request to the seller. They will also confirm that the seller hasn’t shipped the order. Once your cancelation request is approved by the seller, you’ll get an email notification.

Let us now check out how to cancel an order on eBay after an hour.

Cancel An eBay Order After An Hour

eBay buyers may wish to cancel their order after an hour and before it gets shipped. If you are in such a situation, follow these steps to cancel your eBay order.

  1. On a web browser, navigate to www.ebay.com.
  2. Now, log in to your eBay account using your eBay account details.
  3. You can even log in by using your Facebook or Google account.
  4. Navigate to the upper-right corner of your eBay homepage.
  5. Then, click on the My eBay button.
  6. From the drop-down menu, select Purchase History.
  7. This will show you a list of your recent eBay purchases.
  8. Here, locate the order you wish to cancel.
  9. Once done, click on the More Actions button located next to your selected order.
  10. From its drop-down list, select the Contact Seller option.
  11. A list of reasons to cancel the order will appear on your screen.
  12. Select the request to cancel an order option from this list.
  13. Now, click on the Contact the seller option.
  14. In the blank textbox, tell the seller why you wish to cancel your order.
  15. Once you’re done, click on the Send button.

The seller will now receive your cancellation request. Let us now check out how to cancel eBay order as a seller.

Cancel eBay Order As A Seller

Being a seller, you also get the authority to cancel an order on eBay. Follow these steps to know how to cancel an order on eBay as a seller.

  1. On a web browser, navigate to www.ebay.com.
  2. Now, log in to your eBay account using your eBay account details.
  3. You can even log in by using your Facebook or Google account.
  4. Navigate to the upper-right corner of your eBay homepage.
  5. Then, click on the My eBay button.
  6. From the drop-down menu, click on Sold.
  7. This will show you a list of your recent transactions.
  8. Here, locate the order that the buyer wanted to cancel.
  9. Once done, click on the More Actions button located next to your selected order.
  10. From its drop-down list, select the Cancel Order option.
  11. Then, click on the Select a reason button.
  12. Select a reason for canceling the order from this list.
  13. Once you’re done, click the Continue button.
  14. A PayPal window will appear if the buyer has already paid.
  15. Click on Send Refund.

If you’ve refunded payment for the canceled order, eBay will credit your final value fee. This happens automatically when the buyer confirms receiving the refund. However, you can use this credit for future listings.

eBay Refund Process

eBay buyers can request a refund for an item if the item is damaged, faulty, or the wrong item. Follow these steps to know how to cancel order on eBay and request a refund.

  1. On a web browser, navigate to www.ebay.com.
  2. Now, log in to your eBay account using your eBay account details.
  3. You can even log in by using your Facebook or Google account.
  4. Navigate to the upper-right corner of your eBay homepage.
  5. Then, click on the My eBay button.
  6. From the drop-down menu, select Purchase History.
  7. This will show you a list of your recent eBay purchases.
  8. Here, locate the order you wish to cancel.
  9. Once done, click on the More Actions button located next to your selected order.
  10. From its drop-down list, select Return this item.
  11. Then, click on the Select a reason button.
  12. Select a reason for returning the order from this list.
  13. Click on the request a return button to send your return request.
  14. Then, choose ‘ship back the item and get a refund’ or ‘keep the item and get a full or partial refund’.
  15. Now, wait for a while till the seller responds to you.
  16. Once the seller accepts your request, return the item within 5 days.
  17. Again go back to your Purchase history to select the item.
  18. Under More Actions, select view return details.
  19. Then, click on Print Label to get a return shipping label from eBay.

Thus, you should receive a refund from the seller within 6 working days of delivery.

eBay Other Terms And Policies

When can I cancel an eBay order? There are certain terms and conditions on eBay that must be followed by a seller and buyer respectively. Below, I have given a list of the terms and policies of eBay.

  • Once an order has been canceled on eBay, it can’t be undone.
  • You can cancel an eBay order only up to 30 days after a sale.
  • Buyers can buy an item or bid on an auction on eBay. They should pay for the purchased item within 4 calendar days or else the seller can cancel the order.
  • When buyers have excessive canceled orders for unpaid items, they can face consequences.
  • Canceling orders due to the item being out of stock can result in a transaction defect.

In case you want to know more interesting topics by visiting Yescancel

FAQ

What Happens When You Place An Order On Ebay?

How buying works on eBay. There are two ways to buy on eBay. With Buy It Now, you pay a fixed price and buy the item immediately, or you can bid on an item and try to win it for a lower price in an auction. On some listings you can also make an offer of the price you’d like to pay.

What Happens If My Ebay Order Doesn’t Ship?

You have 30 days from the estimated delivery date to inform the seller that you didn’t receive your item. Once you’ve told them there’s a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund.

Do You Get Paid After The Item Is Delivered On Ebay?

It typically takes 1 day from confirming the buyer’s payment for the sales proceeds to appear as Available for payout, unless the transaction was placed on hold, in which case it may take longer. It typically takes 2 days from confirming the buyer’s payment to initiate your payout if your payouts are scheduled daily.

Can You Get Scammed On Ebay?

The online auction site launched in 1995, and scammers have used it ever since. eBay involves a lot of trust on behalf of the buyer and the seller, but it’s relatively easy for that trust to be exploited. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user.

Conclusion

In the above post, I have thoroughly explained how to cancel eBay order as a guest and request a refund. eBay allows its buyers to cancel their orders by sending a cancelation request to the seller. Remember that you cannot request to cancel an order on eBay if the order has already been shipped. However, you can follow the same procedure to know how to cancel eBay order on the app. The seller on eBay can cancel a transaction for up to 30 days after the buyer has paid. You can now easily cancel an order on eBay after understanding how to cancel eBay order.

 

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